Dispatch Coordinator

As our Operations Dispatcher, you’ll be the friendly voice and efficient problem-solver that keeps our operations running smoothly. You’ll work directly with customers, technicians, and our service team to ensure exceptional service delivery that maintains our stellar reputation.

Key Responsibilities

Customer Communication & Support:

Answer all inbound calls with professionalism and enthusiasm
Provide accurate quotes and efficiently book customer appointments
Handle customer inquiries (invoice questions, technician status updates, parts tracking, etc.)
Proactively provide status updates to customers upon request
Respond to quote requests and appointment booking emails
Scheduling & Coordination:

Schedule appointments with customers who have received shipped parts
Coordinate outbound calls and customer communication for technicians
Assist Service Coordinator with various outbound calling tasks
Book warranty customers and manage warranty appointment scheduling
Administrative Excellence:

Enter customer information and create detailed job records in Jobber software
Ensure warranty claims are properly documented in our Warranty Kanban system
Process appointment requests submitted through Jobber
Maintain accurate records under corresponding warranty company accounts