About Us

We’re the only offshore staffing company built exclusively for home service contractors.

While other staffing companies try to serve everyone, we’ve laser-focused on HVAC, plumbing, electrical, and roofing businesses. Why? Because we believe you deserve a partner who speaks your language, understands your software, and knows the difference between a dispatch for profit and just filling a schedule.

The Problem We Solve

You’re stuck in an impossible situation:

Local hiring takes 2-3 months when top candidates accept offers in 7-10 days
A receptionist costs $45K-70K in the first year (salary + benefits + turnover)
50-70% CSR turnover means you’re constantly rehiring and retraining
Only 3-5 qualified dispatcher candidates exist in your entire market
You’re answering phones instead of closing deals

Meanwhile, you’re losing $250K-$400K annually from inefficient dispatching alone.

We fix this!

Home service businesses are the backbone of every community. You keep homes comfortable, safe, and functioning. You deserve world-class support that doesn’t break the bank.

But here’s what we found: every major offshore staffing company was either too generic (serving everyone from lawyers to dentists) or too expensive (premium onshore specialists charging $15-25/hour). Nobody was serving the home services industry with the specialization it deserves at prices that make sense.

So we built HireNewTalent.com to be different.

What Makes Us Different

🏠 Home Services Specialization

We don’t do real estate. We don’t do law firms. We do HVAC, plumbing, electrical, and roofing. Period.

Every VA we place completes our 40-hour Home Services Certification, covering:

HVAC/plumbing/electrical/roofing terminology
Seasonal demand patterns
Common service types and customer expectations
Contractor business operations

🛠️ Software Expertise

We’re ServiceTitan, Housecall Pro, and Jobber certified. Your offshore dispatcher will know your FSM software as well as (or better than) most local hires.

💰 Strategic Pricing

At $7-10/hour, we’re not the cheapest (that’s BruntWork at $4-8/hour with terrible retention). We’re not the most expensive (that’s onshore at $15-25/hour). We’re the strategic middle: high enough to pay our VAs well (which means they stay), low enough to save you on average 75% vs local hiring.

Better VA pay → Better retention → Better client outcomes. It’s that simple!

🇺🇸🇨🇦 US & Canada-Based Management

You’ll work with US & Canada-based account managers who understand your business, ,your locale, work in your timezone, and really get your challenges. No getting lost in a foreign call center, or going in circles because of a language gap.

⚡ Speed to Hire

Week 1: Tell us what you need, interview 3-5 pre-vetted candidates
Week 2: Select your favorite, we begin home services training
Week 3: Software training on ServiceTitan/Housecall Pro/Jobber
Week 4: Your new team member is fully productive

Compare that to 2-3 months for local hiring.

🔒 Risk-Free Guarantees

120-day replacement guarantee (industry standard is 90 days)
Month-to-month we don’t lock you into some weird contract, giving you total flexibility
Easy credit card payments forget about wire transfers, or currency conversions
Interview-before-commitment (no surprises)

What Makes Us Different

We believe offshore staffing should be a strategic advantage, not a budget compromise.

We’re not here to give you “cheap labor.” We’re here to give you access to top-tier professionals who happen to work remotely, saving you money while delivering exceptional results.

We’re not here to “replace your team.” We’re here to handle the roles where offshore excels (dispatchers, CSRs, coordinators, admin) so you can keep the roles where local matters (field techs, sales closers, service managers).

We’re not here for a quick transaction. We’re here to be your long-term staffing partner. That’s why we invest in training, provide ongoing support, and build community among our clients.

Ready to Build Your Dream Team?

Join hundreds of companies who trust HireNewTalent to hire exceptional team members. Need to hire someone great for your business? Let’s chat!